China Travel Service Holdings Hong Kong Limited Annual Report

China Travel Service Holdings Hong Kong Limited (CTS) is an experienced travel service provider that has been in operation since 1976. It is listed on the Hong Kong Stock Exchange and is a wholly-owned subsidiary of China Travel International Investment Hong Kong Limited. CTS operates a varied portfolio of businesses, including packaged tours, business travel, airlines, cruises, hotels, and car rental services. CTS also provides travel product package solutions, e-commerce platform services, inbound and outbound tourism services, and foreign exchange services. The company has a large network of branches in Hong Kong and China, with more than 100 travel product package solutions and 3,500 clients. CTS is committed to providing travel services of the highest quality. The CTS annual report provides an insight into the company’s operations over the past year.

The CTS annual report revealed positive growth and expansion for the company in the 2020 fiscal year. CTS’s total revenue for the year was HK$3.93 billion, an increase of 9.6% compared to the previous year. Operating profit was HK$672 million, up 10.8% from 2019. CTS also saw growth in its Travel Service Platforms business, which saw revenue increase by 13.7% year-on-year to reach HK$2 billion. The company also launched 13 new online sales platforms, including ones devoted to overseas travel, cruise holidays, and amusement parks trips.

In terms of market outlook, CTS anticipates the travel service industry in Hong Kong and mainland China will remain strong and stable in 2021, especially with the introduction of new travel products. The company has also announced investment of over HK$100 million in expanding its network of branches in Hong Kong and mainland China, as well as an investment of HK$50 million in digital transformation initiatives to improve customer experience.

Experts point out that CTS’s success is due to its strong customer service and excellent customer experience. CTS has invested heavily in technology and innovative solutions to help its customers find their perfect travel packages more easily, and the company has also streamlined its operations and improved its customer service to provide a smooth and secure experience. In addition, CTS has also implemented a stringent risk management system, which has enabled it to reduce financial and operational risks. Furthermore, CTS has implemented several cost-cutting measures to reduce expenditure and increase efficiency.

CTS’s commitment to quality and customer service has been part of its success. The company has taken an aggressive approach to customer service and satisfaction, and has earned the trust of many customers who have used its services. CTS strives to maintain high-quality standards and provide an excellent customer experience. Also, with its investments in digital transformation initiatives, CTS is on the cutting edge of technological advances in the travel industry.

Furthermore, CTS has worked hard to create and maintain good customer relationships. The company works towards building strong relationships with customers to ensure its travel products meet their expectations. CTS regularly conducts customer satisfaction surveys to identify areas of improvement and ensure that customers are happy with their services.


CTS has implemented a successful strategy of business diversification and cost control, which has enabled it to grow and expand in the marketplace. Through the diversification of its product lines, CTS has been able to maximize profitability while minimizing risks. Also, the company has developed its e-commerce platforms, which have allowed it to reach more customers and develop more innovative travel products. Furthermore, CTS is expanding its presence in both mainland China and Hong Kong with new branches, which will further increase its customer base.

The company is also making the most of its digital transformation initiatives. It is using strategies such as artificial intelligence and big data to provide customers with real-time, personalized recommendations and services. CTS is also leveraging cloud technology and a data-driven approach to enhance its travel service offerings and provide better customer experiences.

Digital Platforms

CTS has developed several online travel product platforms, which have enabled it to more effectively serve its customers. One of these platforms, CTS Travelonline, is a comprehensive online travel portal that allows customers to search for the best travel deals and packages. The portal also offers a wide range of payment and booking options, as well as a loyalty program. Another one of CTS’s digital offerings is its mobile app, which allows customers to manage their bookings and travel arrangements on the go.

CTS has also launched several innovative products, such as an e-wallet system, which allows customers to store their payment information in a safe and secure way. In addition, CTS has developed a business intelligence platform that helps the company understand customer preferences and behaviour better. Through this platform, CTS is able to offer better and more tailored travel services.


CTS has employed various marketing strategies to reach out to more customers. In addition to its traditional marketing activities, such as print and television advertising, CTS has also embraced digital marketing tools to reach more customers. The company has developed a comprehensive social media presence, with accounts on major online platforms such as Weibo, WeChat, and QQ. Through these accounts, CTS has been able to engage customers and promote its services.

Furthermore, the company has launched several campaigns to further its reach with customers. These campaigns have included promotional offers, discounts, and loyalty programs. CTS has also used digital techniques such as search engine optimization and search engine marketing to reach more customers.


CTS has invested heavily in cutting-edge technology to improve its services. The company has implemented technologies such as artificial intelligence and big data to more accurately predict customer behaviour and to improve the customer experience. CTS has also implemented a cloud-based platform, which enables them to access more data and conduct customer analysis efficiently.

In addition, CTS has implemented several innovations in the industry. These include the introduction of new payment and booking options, as well as the development of innovative platforms such as CTS Trip Planner. Furthermore, CTS is making the most of its data-driven approach to customer service, allowing it to better understand customer needs and preferences.


CTS has announced investment of over HK$100 million in expanding its network of branches in Hong Kong and mainland China, as well as an investment of HK$50 million in digital transformation initiatives to improve customer experience. The company is also investing in new technology to optimize its operations and improve customer service. CTS is leveraging these investments to create an even better customer experience in the future.

CTS has also announced its intention to invest in new markets, particularly in Southeast Asia. These investments, along with the company’s commitment to quality and customer service, suggest that CTS is well-positioned to continue to grow and expand in the future.

The CTS annual report provides a comprehensive overview of the company’s performance in 2020 and its outlook for 2021. It highlights the positive growth that the company has seen over the past year, as well as the investments it is making in digital transformation. With its focus on customer service, quality, and innovation, CTS appears to be in a strong position to continue its growth in the future.

John Melendez

John J. Melendez is a journalist, author, and commentator specializing in Chinese culture, politics, and international relations. He is a frequent guest on radio and television programs, and is the author of several books on Chinese culture and politics. He currently resides in Beijing, China.

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