Travelling with China Eastern has it pros and cons. This article provides an overview of the experiences of customers who have used this airline for traveling. By providing perspectives from experts and relevant data points, readers can get an insight into how travelling with China Eastern can look like. Thinking from both sides of the debate, one can understand the pluses and minuses of taking a flight with them.
The most discussed topic related to travelling with China Eastern is the ticket prices. Many customers have voiced their opinions that the ticket prices from China Eastern are quite high. Customers have shared that some of the flights are quite expensive compared to flights by other airlines. Alongside this, there is also the presence of hidden costs like checked baggage charges and services taxes that can add up to the ticket cost. Thus, while overall ticket prices may be quite low, once all the extra charges are added, the total turns out to be quite expensive.
Apart from ticket prices, services on board are also a topic of discussion among customers. Generally, experts have studied that their services are quite satisfactory with a courteous staff and decent level of hygiene. Though, customers have voiced their opinions that the food quality can sometimes be subpar with dishes often being cold and having not much taste. There has also been debate over how leg space in the economy and business class can be quite less.
The airline also boasts of an extensive network of connections to countries across Asia and Europe providing good connectivity. With their hubs in China’s major cities, they offer customers ample range of flights to choose from and connect them with cities around the world. Customers have also shared positive experiences of getting their connecting flights from China Eastern without any hiccups. This can be a good point for those who want to make the most of their trips by travelling to multiple cities in one single trip.
Overall, most customers have experienced quite a smooth and hassle free journey with China Eastern. Though, some have voiced their concerns of some of their drawbacks due to which they prefer taking flights with other carriers. The decision to pick the airline for a particular journey ultimately depends upon the needs of the traveler and their requirements.
Safety
Safety is quite a concerning topic in the aerial industry today and this is the same in the case of China Eastern. Customers have reported several lapses in their safety protocol which make them apprehensive about travelling with them. Slew of fatal accidents involving China Eastern on the international scale have further raised the outcry. Though, customers have also voiced their opinions over the highly improved safety record of the airline over the years, given its extensive fleet of aircrafts and the presence of an experienced staff.
The airline is also constantly updating its fleet of aircrafts in order to provide a secured and comfortable experience to its users. This, however, does not necessarily mean that the airline would be able to guarantee a seamless and safe journey. The recent mishaps on board have further reaffirmed the sentiments of customers in an existing safety-first policy.
Connectivity with Remote Locations
Travelling to remote locations can often be tricky. China Eastern has been quite in the limelight in this context given its wide range of connections to both urban and remote locations. While customers have praised them for their timely departures and arrivals, customers with remote locations often complain of lack of direct flights from their destination to the airport. This can often be a hassle for travelers who might like to relax during long flights instead of hopping from one plane to another.
Alongside this, better in-flight services to assist customers who might be in an unfamiliar country can also be provided. For instance, providing a basic map in the magazine or newspapers can be a great help to those customers looking for their destination.
Customer Service
Customer service is an essential part of any business and same rings true for an airline. Customers have generally voiced their opinions that the customer service of China Eastern can be quite unreliable at times. This often comes in the form of delayed responses or uncooperative behavior from the agents. Few customers have reported of agents not to provide them with information about the locale or other important details.
Moreover, there have been reports of agents being indifferent to customer queries and concerns. Customers have long hoped for an improvement in the customer service sector to better address their grievances as they can often be the face of the business.
Reliability
As far as reliability is concerned, China Eastern is quite variable. While some customers have reported quite good on-time performance, some have complained of frequent delays in the flights. This also affects their customers as they might often end up missing their connecting flights in case of delay in the former.
Further, airlines often cancel flights without prior notice further disrupting the entire journey of the customers. This is quite common among China Eastern customers where they book tickets and turn showed up at the airport only to find out that their flight has been canceled. This can also cause financial losses to the customers.
Conclusion
To conclude, it can be inferred that while travelling with China Eastern has its pros and cons. The airline does provide a good range of services to its customers but still has some drawbacks like unreliable customer services, hidden costs, and frequent delays. Any traveler opting for them should keep these points in mind in order to make the most out of their journey.
